Business Sales

B2B Terms of Sale

Last updated: 4 October 2026

1. Supplier

Goods and services are supplied by EaseThat Ltd, company number 15707366, registered office 2 Zubron Grove, Whitehouse, Milton Keynes, United Kingdom, MK8 1EH. Sales enquiries: orders@easethat.com.

2. Scope and order of precedence

These terms apply to business purchases made through the website unless a signed agreement, accepted quotation, statement of work, supplier-specific licence term or other written term is expressly stated to prevail. Order-specific written terms take precedence to the extent of any conflict.

3. Trade accounts and account approval

An approved EaseThat trade account provides access to account and purchasing functionality but does not create a credit facility, guarantee any particular price, stock level or lead time, and does not oblige EaseThat to accept an order. Unless separate written credit terms have been expressly agreed, payment is due using the payment method presented or stated for the relevant order.

EaseThat may suspend or close a trade account where reasonably necessary, including for material breach, suspected misuse, security concerns, inaccurate business information or overdue sums. Suspension of an account does not affect accrued payment or contractual obligations.

4. Product information and quotations

Descriptions, specifications, availability and compatibility information are based on information reasonably available at the time and may include manufacturer or distributor data. Buyers are responsible for checking that products are suitable for their intended business use unless EaseThat has expressly agreed in writing to design or specify the solution.

5. Prices, VAT and delivery charges

Prices are as displayed or quoted at the time of order and may change before an order is accepted. VAT and delivery charges are shown or applied where legally applicable. A VAT number supplied during account registration is recorded for account/invoicing administration but should not be treated as independently verified by EaseThat unless we expressly confirm that verification has been completed. If a price or availability error is discovered before acceptance, EaseThat may reject or seek agreement to amend the order.

6. Formation of contract

An online order is an offer to buy. Automatic acknowledgement that an order has been received does not necessarily mean it has been accepted. A contract is formed when EaseThat expressly accepts the order, confirms dispatch/provisioning, or otherwise begins performance, subject to any agreed quotation or account terms.

Booking or attending a consultation through Microsoft Bookings is not an order and does not itself create a contract, statement of work, service level, obligation to supply or commitment to a particular price or delivery date.

7. Payment

Payment may be taken through an enabled card/payment provider, PayPal, BACS or agreed business credit terms. Orders paid by BACS may be held until cleared funds are confirmed. EaseThat may withhold dispatch, provisioning or service activation while payment is overdue.

8. Availability and substitutes

Hardware and software availability can change rapidly. Where an item becomes unavailable, EaseThat may offer an equivalent alternative for approval, revise the expected lead time or cancel/refund the affected item.

9. Delivery and risk

Delivery dates are estimates unless expressly agreed as binding. Risk in physical goods passes to the buyer on delivery to the agreed location or nominated carrier where appropriate. Title to goods remains with EaseThat until the relevant invoice has been paid in full, to the extent permitted by law.

10. Inspection and damage

Business customers should inspect deliveries promptly and notify EaseThat as soon as reasonably practicable of visible transit damage, shortages or incorrect items, with supporting photographs/details where available. This helps us pursue carrier or distributor claims.

11. Returns

There is no consumer cooling-off or change-of-mind right because sales are B2B only. Non-faulty returns require prior written authorisation and may be refused or subject to supplier restrictions, restocking charges, collection costs and condition requirements. Special-order, configured, activated, registered or licence products may be non-returnable.

12. Faulty or non-conforming goods

Faulty or materially non-conforming goods will be handled in accordance with the contract, applicable business-sale law and any manufacturer/distributor warranty or RMA process. Nothing in these terms excludes obligations that cannot lawfully be excluded or limited.

13. Software, subscriptions and cloud services

Software, licences, cloud subscriptions and digital services may be governed by vendor terms, licence metrics, acceptable-use rules, minimum commitments, renewal dates and restrictions on cancellation or transfer. By ordering them you agree that the applicable vendor terms form part of the supply arrangement where made available to you.

14. Services and configuration

Installation, configuration, deployment, migration and professional services are supplied only to the agreed scope. Additional work, delays caused by missing customer dependencies, or changes to requirements may be chargeable.

15. Customer responsibilities

The customer must provide accurate ordering information, authorised contacts, suitable access, licences, technical prerequisites and timely decisions required for delivery. The customer is responsible for its own data, backups and security unless those responsibilities are expressly included in an EaseThat managed service.

16. Warranties

Third-party hardware and software may carry manufacturer/vendor warranties which will be passed through where transferable. EaseThat does not provide additional manufacturer warranties unless expressly stated. Services supplied by EaseThat will be performed with reasonable care and skill.

17. Limitation of liability

Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. Subject to that and unless a separate agreement states otherwise, neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings or business opportunity. Any financial cap or additional limitation for a substantial project or managed service should be stated in the applicable quotation or contract.

18. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including major supplier shortages, carrier disruption, utility or internet failures, cyber incidents affecting third parties, strikes, government action or natural events, provided reasonable mitigation is attempted.

19. Governing law

These terms and B2B orders are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction unless a written contract states otherwise.

Periodic legal review: These B2B terms should be reviewed when EaseThat materially changes its trading model, credit arrangements, reseller/distributor relationships, insurance position or liability structure, and specialist legal advice should be obtained where appropriate.